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  1. Neat FAQ
  2. Personal Card FAQ

Personal Card FAQ

Card Opening Information

  • How can I get a Neat Card?
  • Why do I need to verify my identity to open a Neat Personal Card?
  • What forms of Identification Documents are accepted?
  • I have a problem when uploading my passport / ID photo. What should I do?
  • How do I use the face verification test?
  • Can I apply for a Neat Personal Card?

App-Related Information

  • Password and PIN difference
  • How do Peer-to-Peer (P2P) Transfers work?
  • Features available within the Neat App
  • How can I close my Neat Personal Card?
  • I lost my phone, what should I do?

Card-Related Information

  • What is a Neat Personal Card?
  • Where can I use my Neat card?
  • How can I top-up my Neat Personal Card?
  • How do I obtain a statement of my Neat Personal Card?
  • How do I activate my Neat Personal Card / Contactless?
  • My card is locked. What happened and what should I do?
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