Personal Card FAQ

Card Opening Information

• How can I get a Neat Card?
• Why do I need to verify my identity to open a Neat Personal Card?
• What forms of Identification Documents are accepted?
• I have a problem when uploading my passport / ID photo. What should I do?
• How do I use the face verification test?
• Can I apply for a Neat Personal Card?

App-Related Information

• Password and PIN difference
• How do Peer-to-Peer (P2P) Transfers work?
• Features available within the Neat App
• How can I close my Neat Personal Card?
• I lost my phone, what should I do?

Card-Related Information

• What is a Neat Personal Card?
• Where can I use my Neat card?
• How can I top-up my Neat Personal Card?
• How do I obtain a statement of my Neat Personal Card?
• How do I activate my Neat Personal Card / Contactless?
• My card is locked. What happened and what should I do?

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