** NOTE: The limits below apply to the cards only. The account limits for Neat Business are different.
You will be in Tier 1 upon card activation.
You will be upgraded to Tier 2* approximately 1 working week after card activation. Upgrades may take longer than usual if any documents received during sign-up doesn't meet the requirements as set by our partnering card issuer. i.e. when uploading Live Photos, please note that you will need to take a selfie of yourself holding your Passport / Chinese Resident Identity Card / Hong Kong Permanent ID Card with your whole arm and elbow completely visible (not cropped out and ID doesn't show reflection).
For the types of Identification Documents, please visit here.
*Please note you must be above 18 years of age to be eligible for Tier 2.
In order to be upgraded to Tier 3, you will need to be on T2 and make a bank transfer from a bank account in your own name*, or make a request to our Customer Support team to have a form issued out via firstname.lastname@example.org.
Tier 3 upgrades are usually processed within a week from the receipt of the submitted form.
*Transfers from Bank of China and CITIC do not show the sender name, therefore transfers from these 2 banks will not enable your Neat Personal Card to be automatically upgraded to Tier 3. If you transferred from these banks or cannot transfer from a bank account in your own name, please contact us at email@example.com.