The following tips should help you:
Make sure you take a photo of the entire photo page of your passport
Make sure all details are legible
Don’t put your fingers over the text or your photo
Make sure there is no light reflecting on the text or your photo
Place Identification Document so that it fits in the white box provided on the screen
*For applicants who do not hold a permanent Hong Kong Identity Card, he/she is required to register with their passport to confirm his/her nationality.
**For Mainland China resident applicants, only Chinese Resident Identity Card will be accepted.
If you’re still having trouble after trying the above tips, please contact us at firstname.lastname@example.org and we will help you proceed.