I’ve topped up via an ATM but don’t have the receipt. What should I do? Support Team August 03, 2017 10:35 Updated Please contact us at firstname.lastname@example.org, with the following details: ATM location Time Top-up amount Neat card number We will get back to you within 1 working day. Related articles Will I be charged to top up my Neat account? How can I top up my Neat account from Hong Kong? In what currencies can I top up? How long will it take for the money to reach my Neat account? Can a friend/family member top up my account?