How can I get a Neat Card? Support Team August 03, 2017 10:36 Updated You need to download the Neat App and complete the registration process. For that you will only need your passport or Hong Kong Identity Card. Related articles How long does it take to get a Neat Card? What is Neat? Does Neat provide business accounts? How can I get the Neat App? What should I do if I’ve entered the wrong PIN at an ATM or in a store?