I have a problem with the face verification test. What should I do? Support Team August 03, 2017 10:37 Updated Make sure to: Hold your phone straight in front of your face and not at an angle from above or below. Make sure to BLINK TWICE to the camera. Our technology will recognize your eye movement and take a photo automatically. Related articles Can anyone open a Neat Account? I have a problem when uploading my passport/HKID photo. What should I do? Can I have more than 1 card for my Neat Account? How can I top up my Neat account from Hong Kong? How do I open a Neat account?