APP-RELATED

All the things you need to know about Neat's App.

Features available within the Neat App
The Neat App allows you to connect with your money: Open a Neat account Top up your Neat account Receive instant notifications each time you do a transa...
Thu, 22 Aug, 2019 at 2:56 PM
How do Peer-to-Peer (P2P) Transfers work?
How do I Transfer money?   You can transfer money to other Neat Personal Card users in the Payments feature of the app.    These transfers are free ...
Thu, 22 Aug, 2019 at 2:57 PM
Password and PIN difference
Password   Your Login password is the 6 Digit security code to access the Neat App.      If you forgot* your login password:   Just tap the “Forgot”...
Thu, 22 Aug, 2019 at 3:04 PM
How can I close my Neat Personal Card?
If you encounter any difficulties with using Neat, we are happy to help you! Simply contact us at support@neat.hk. If you intend to re-apply for a Neat Pe...
Tue, 30 Jul, 2019 at 6:30 PM
I lost my phone, what should I do?
Losing your phone won’t affect the operation of your Neat Personal Card. You can still use your Neat Card to shop and top it up when needed. You will, howev...
Tue, 30 Jul, 2019 at 6:11 PM