CARD-RELATED

All things you need to know regarding Neat's Cards.

What is a Neat Personal Card?
The Neat Personal Card is a prepaid MasterCard® is issued by ePayLinks Technology Co. Ltd (“ePayLinks”), a licensed MasterCard® prepaid card issuer in Ho...
Mon, 26 Aug, 2019 at 12:48 PM
Where can I use my Neat card?
The Neat Card is available for use globally wherever MasterCard® is accepted*, with the exception of the following countries/regions:    Afghanistan Bel...
Mon, 26 Aug, 2019 at 1:52 PM
How can I top-up my Neat Personal Card?
In the article below, you will find additional information on; Topping up from within Hong Kong: - via FPS - via bank transfer - via cash Topp...
Thu, 22 Aug, 2019 at 5:11 PM
I've lost my Neat Personal Card. What do I need to do?
Simply block the card as soon as possible through the Neat App by clicking the “Disable Card" button in your Neat App Profile. If you locate your card...
Wed, 9 Oct, 2019 at 2:31 PM
My card is locked. What happened and what should I do?
Your card may be locked for different security reasons.    Some of the most common ones include typing your PIN incorrectly 3 times or too many consecuti...
Thu, 22 Aug, 2019 at 1:34 PM
What are the Neat Personal Card limits?
** NOTE: The limits below apply to the cards only. The account limits for Neat Business are different.   Tier 1   You will be in Tier 1 upon card act...
Wed, 9 Oct, 2019 at 2:39 PM
PIN-related Information
What is the PIN? PIN stands for your Personal Identification Number. The PIN will be used for ATM cash withdrawals and P2P transfers. Once you have ...
Tue, 30 Jul, 2019 at 4:28 PM
Can I withdraw cash with my Neat Personal Card?
Yes, you can withdraw cash with your Neat Personal Card at any ATM machine around the world displaying the Mastercard® logo, however, please note that fees ...
Fri, 20 Sep, 2019 at 10:40 AM
What is an Authorisation Hold and Settlement?
Whenever you attempt to make a transaction, the merchant will "authorise" the transaction amount to confirm your card is valid and that there is e...
Tue, 30 Jul, 2019 at 4:37 PM
When can I receive my Neat Card?
We send out all cards via Hong Kong Post*.    To calculate the shipping time to your shipping address, please go to the following link:    https://www....
Wed, 9 Oct, 2019 at 3:05 PM