ABOUT NEAT

Everything you would like to know about Neat.

What is Neat?
Neat is an alternative solution to a bank account.   You are able to sign-up for a Neat Personal Card from your smartphone via the Neat App, whenever you ...
Thu, 22 Aug, 2019 at 2:59 PM
Is my money safe?
Yes, your money is in safe hands.  It is in a segregated bank account at ICBC (Asia), the Hong Kong subsidiary of Industrial and Commercial Bank of Chi...
Wed, 21 Aug, 2019 at 10:16 AM
Is Neat a bank?
The answer to this is No.  Neat is not a bank but works with ePayLinks Technology Co., Limited. (“ePayLinks”). The Neat Card is issued by ePayLinks Tec...
Wed, 21 Aug, 2019 at 10:26 AM
Is my Personal Data safe?
We are committed to protecting and respecting your privacy rights under Hong Kong’s Personal Data (Privacy) Ordinance (“PDPO”)(Cap. 486). We do not sell ...
Wed, 21 Aug, 2019 at 10:27 AM
How does Neat make money?
Both the Neat App and the Neat Card are free.  Neat makes money by taking a cut of the fee charged to merchants whenever you spend money with your Neat C...
Wed, 21 Aug, 2019 at 10:28 AM
Does Neat provide Business Accounts?
Yes we do.  For more information on Neat Business, please visit: https://www.neat.hk/business/features.
Wed, 21 Aug, 2019 at 10:33 AM
Is Neat a regulated business?
You can also refer to the article, is Neat a bank? Neat works with a licensed partner. The Neat Card is issued by ePayLinks Technology Co. Ltd (“ePayLin...
Wed, 21 Aug, 2019 at 10:39 AM
What happens when I suspect a fraudulent transaction or notice unauthorised transactions?
Please immediately block your card in the Profile of your App and contact us at support@neat.hk to get assistance.   We recommend you to always have your ...
Thu, 5 Sep, 2019 at 9:36 AM
What do I do if I receive phishing emails?
How do I know if an email is really from Neat? In general, our email addresses end with @neat.hk or @neat.cn.  Usually in phishing emails, usually the ...
Wed, 21 Aug, 2019 at 10:51 AM