SIGN-UP

All things regarding Neat's sign-up process

How can I get a Neat Card?
All you have to do is download the Neat App on your smartphone and complete the registration process.    For that, you will only need your valid p...
Thu, 22 Aug, 2019 at 11:15 AM
Why do I need to verify my identity to open a Neat Personal Card?
To protect our customers against fraud and financial crime, Neat is required to conduct Identification and Verification on all new customers. This is also t...
Thu, 22 Aug, 2019 at 11:17 AM
What forms of Identification Documents are accepted?
Here at Neat, we only accept the following forms of identification documents for account opening purpose:   Chinese Resident Identity Card (applies to ...
Thu, 22 Aug, 2019 at 11:21 AM
I have a problem when uploading my passport/ID photo. What should I do?
The following tips should help you: Make sure you take a photo of the entire photo page of your passport Make sure all details are legible Don’t p...
Thu, 22 Aug, 2019 at 11:27 AM
I have a problem with the face verification test. What should I do?
Make sure to: Hold your phone straight in front of your face and not at an angle from above or below. Make sure to BLINK TWICE to the camera. Our tec...
Thu, 22 Aug, 2019 at 11:29 AM
Can I apply for a Neat Personal Card?
Almost anyone can open a Neat Account!  You have to be 16 years old or above and be a citizen of any country/region that is not on the below list: ...
Thu, 22 Aug, 2019 at 11:35 AM
Onboarding Tutorial
Tutorial
Wed, 27 Jun, 2018 at 12:58 PM