TOP-UPS

How can I top up my Neat account from Hong Kong?
There are four methods for topping up your Neat account.    1). Direct bank transfer You can link any Hong Kong bank account opened in your...
Thu, 29 Mar, 2018 at 9:06 AM
How can I top up my Neat account from a foreign bank account?
You can top up your Neat account from another country by bank transfer, see details below.  Be aware the bank in your home country and the receiving bank* ...
Thu, 29 Mar, 2018 at 4:34 PM
What is the top-up limit?
Please find the account limits here.
Mon, 23 Apr, 2018 at 10:08 AM
How do I link my bank account?
The Direct Bank Transfer feature in the Neat app allows you to link any Hong Kong bank account, opened in your own name, to your Neat account and offers a f...
Thu, 29 Mar, 2018 at 9:19 AM
How long will it take for the money to reach my Neat account?
For Top-Ups done from Hong Kong or Abroad (Card): Real-Time For Top-Ups done from Hong Kong (E-Banking & Cash): Your money will reach your Neat a...
Thu, 11 Jan, 2018 at 10:04 PM
In what currencies can I top up?
At the moment Hong Kong dollars only. However, we are always listening to our users’ needs. This is why we created our Community. So go ahead and up/down v...
Thu, 11 Jan, 2018 at 10:04 PM
Can I top up my account with Cheque?
We do not accept Cheque for top-up at the moment. Please contact us at support@neat.hk if you have any concerns.    
Thu, 11 Jan, 2018 at 10:04 PM
Can a friend/family member top up my account?
Yes. However not in cash. Furthermore, be aware of the Top-up limits.
Thu, 11 Jan, 2018 at 10:04 PM
What is the maximum balance in my Neat account?
Please find the account limits here.
Thu, 11 Jan, 2018 at 10:04 PM
I’ve topped up via an ATM but don’t have the receipt. What should I do?
Please contact us at support@neat.hk, with the following details: ATM location Time Top-up amount Neat card number We will get back t...
Thu, 11 Jan, 2018 at 10:04 PM