TOP-UPS

How can I top up my Neat personal card from Hong Kong?
There are 3 methods for topping up your Neat personal card.    1). FPS Top-Up (instant) You can top up your Neat Personal card directly usi...
Wed, 10 Jul, 2019 at 1:34 PM
How can I top up my Neat account from a foreign bank account?
You can top up your Neat account from another country by bank transfer, see details below.  Be aware the bank in your home country and the receiving bank* ...
Wed, 27 Jun, 2018 at 2:07 PM
What is the top-up limit?
Please find the account limits here.
Wed, 27 Jun, 2018 at 2:07 PM
How long will it take for money to reach my Neat account?
FPS Top-Ups FPS Top-Ups directly to the card are instant and available for HSBC, Bank of China, Standard Chartered & Hang Seng.  You can find the f...
Tue, 27 Nov, 2018 at 2:44 PM
In what currencies can I top up?
At the moment, Hong Kong dollars only. If you send money from abroad, it will be converted to HKD.
Fri, 30 Nov, 2018 at 4:13 PM
Can I top up my account with Cheque?
We do not accept Cheque for top-up at the moment. Please contact us at support@neat.hk if you have any concerns.    
Thu, 11 Jan, 2018 at 10:04 PM
Can a friend/family member top up my account?
Yes. However, not in cash. Furthermore, be aware of the Top-up limits.
Wed, 27 Jun, 2018 at 2:14 PM
What is the maximum balance in my Neat account?
Please find the account limits here.
Wed, 27 Jun, 2018 at 2:15 PM
I’ve topped up via an ATM but don’t have the receipt. What should I do?
Please contact us at support@neat.hk, with the following details: ATM location Time Top-up amount Neat card number We will get back t...
Thu, 11 Jan, 2018 at 10:04 PM
Where can I find the branch code?
In order to link your bank account, we ask you to fill out your branch code. The branch code is made of 3 numbers and identifies the branch of the bank wh...
Thu, 11 Jan, 2018 at 10:04 PM