TOP-UPS

How can I top up my Neat account from Hong Kong?
There are three methods for topping up your Neat account.    1). FPS Top-Up (instant) You can top up your Neat Personal card directly using...
Thu, 29 Nov, 2018 at 10:46 AM
How can I top up my Neat account from a foreign bank account?
You can top up your Neat account from another country by bank transfer, see details below.  Be aware the bank in your home country and the receiving bank* ...
Wed, 27 Jun, 2018 at 2:07 PM
What is the top-up limit?
Please find the account limits here.
Wed, 27 Jun, 2018 at 2:07 PM
How do I link my bank account?
The Direct Bank Transfer feature in the Neat app allows you to link any Hong Kong bank account, opened in your own name, to your Neat account and offers a f...
Thu, 29 Mar, 2018 at 9:19 AM
How long will it take for money to reach my Neat account?
FPS Top-Ups FPS Top-Ups directly to the card are instant and available for HSBC, Bank of China, Standard Chartered & Hang Seng.  You can find the f...
Tue, 27 Nov, 2018 at 2:44 PM
In what currencies can I top up?
At the moment, Hong Kong dollars only. If you send money from abroad, it will be converted to HKD.
Fri, 30 Nov, 2018 at 4:13 PM
Can I top up my account with Cheque?
We do not accept Cheque for top-up at the moment. Please contact us at support@neat.hk if you have any concerns.    
Thu, 11 Jan, 2018 at 10:04 PM
Can a friend/family member top up my account?
Yes. However, not in cash. Furthermore, be aware of the Top-up limits.
Wed, 27 Jun, 2018 at 2:14 PM
What is the maximum balance in my Neat account?
Please find the account limits here.
Wed, 27 Jun, 2018 at 2:15 PM
I’ve topped up via an ATM but don’t have the receipt. What should I do?
Please contact us at support@neat.hk, with the following details: ATM location Time Top-up amount Neat card number We will get back t...
Thu, 11 Jan, 2018 at 10:04 PM