Is there any limit of paying contactless?
Usually, there is a limit of HK$1,000 per transaction when using contactless. However, merchants can set their own limit. If your transaction amount is abov...
Thu, 11 Jan, 2018 at 10:04 PM
I forgot my Neat Card PIN, what should I do?
No worries. You can reset it via the Neat App in your Profile under PIN.
Thu, 11 Jan, 2018 at 10:04 PM
How do I pay with the contactless feature?
For security reasons you first need to enable the contactless feature of your Neat Card. You do so by paying for a transaction by inserting the card into th...
Wed, 27 Jun, 2018 at 3:21 PM
Is Neat a credit card?
Neat is not a credit card, but a prepaid MasterCard. It has most functionalities of a credit card, like shopping online and offline anywhere in the world. H...
Thu, 11 Jan, 2018 at 10:04 PM
What is an authorization hold and settlement?
Whenever you make a transaction, the merchant "authorizes" the transaction amount to confirm your card is valid and you have enough balance in you...
Wed, 27 Jun, 2018 at 3:22 PM
When can I receive my Neat Card?
We send out all cards via Hong Kong Post (apart from postage to China).    To calculate the shipping time to your shipping address, please go to the follo...
Wed, 27 Jun, 2018 at 3:23 PM