Where can I use my Neat Card?
You can use your contactless Neat Card online and offline, in over 50 currencies, anywhere in the world where MasterCard® is accepted. There are, however, ...
Wed, 27 Jun, 2018 at 3:17 PM
What type of card is my Neat Card?
The Neat Card is a prepaid MasterCard®. You have to Top-Up your Neat Card before using it. Neat does not provide any credit, which means you cannot get into...
Thu, 11 Jan, 2018 at 10:04 PM
I've lost my Neat Card. What do I need to do?
Simply block the card ASAP through the Neat App. It’s the “Disable Card" button in your Neat App Profile. If you locate your card again, simply unbloc...
Thu, 29 Mar, 2018 at 9:42 AM
My card is locked. What happened and what should I do?
Your card may be locked for several security reasons. Some of the most common ones include typing your PIN incorrectly 3 times or too many consecutive faile...
Thu, 11 Jan, 2018 at 10:04 PM
Who is the Neat Card issuer?
The Neat Card is issued by ePaylinks Technology Co. Ltd (“ePaylinks”), a licensed MasterCard® prepaid card issuer in Hong Kong. ePaylinks holds Stored Value...
Wed, 27 Jun, 2018 at 3:18 PM
Can I have more than 1 card for my Neat Account?
At the moment, you can only get 1 card per account.
Thu, 11 Jan, 2018 at 10:04 PM
Where can I find my Neat Card PIN (e.g. to withdraw cash at an ATM machine)?
Once you get your Neat Card, you can set your own 6 digits PIN via your Profile in the Neat App by tapping ‘SET PIN'
Fri, 12 Jan, 2018 at 12:40 PM
What should I do if I’ve entered the wrong PIN at an ATM or in a store?
If you’ve entered your PIN incorrectly 3 times, your card will be blocked until 00:00 Hong Kong time for security reasons. After that, you can use your card...
Thu, 11 Jan, 2018 at 10:04 PM
I’ve just received my Neat Card. Do I need to activate it?
Once you receive your Neat card, you need to activate it in the Neat App in your Profile, under Card Status.
Thu, 11 Jan, 2018 at 10:04 PM
Can I withdraw cash with my Neat card?
Yes, however fees apply. Please see our Fee Table. You can withdraw cash with your Neat Card at any ATM machine around the world displaying the MasterCard® ...
Wed, 27 Jun, 2018 at 3:20 PM