Where can I use my Neat Card?
You can use your contactless Neat Card online and offline in over 50 currencies. Because the Neat Card is a prepaid card, however, there are a few merch...
Mon, 15 Jul, 2019 at 3:09 PM
What type of card is my Neat Card?
The Neat Card is a prepaid MasterCard®. You have to Top-Up your Neat Card before using it. Neat does not provide any credit, which means you cannot get into...
Mon, 15 Jul, 2019 at 3:15 PM
I've lost my Neat Card. What do I need to do?
Simply block the card ASAP through the Neat App. It’s the “Disable Card" button in your Neat App Profile. If you locate your card again, simply unbloc...
Mon, 15 Jul, 2019 at 3:22 PM
My card is locked. What happened and what should I do?
Your card may be locked for several security reasons. Some of the most common ones include typing your PIN incorrectly 3 times or too many consecutive faile...
Mon, 15 Jul, 2019 at 3:23 PM
Who is the Neat Card issuer?
The Neat Card is issued by ePaylinks Technology Co. Ltd (“ePaylinks”), a licensed MasterCard® prepaid card issuer in Hong Kong. ePaylinks holds Stored Value...
Mon, 15 Jul, 2019 at 3:28 PM
Can I have more than 1 card for my Neat Account?
At the moment, you can only get 1 card per account. 
Mon, 15 Jul, 2019 at 3:30 PM
Where can I find my Neat Card PIN (e.g. to withdraw cash at an ATM machine)?
After you activated the card, you can set your own 6 digits PIN in your Neat App, by tapping the app "Set PIN" under "Profile".  ...
Mon, 15 Jul, 2019 at 3:34 PM
What should I do if I’ve entered the wrong PIN at an ATM or in a store?
If you’ve entered your PIN incorrectly 3 times, your card will be blocked until 00:00 Hong Kong time for security reasons. After that, you can use your card...
Thu, 11 Jan, 2018 at 10:04 PM
I’ve just received my Neat Card. Do I need to activate it?
Once you receive your Neat card, you need to activate it in the Neat App in your Profile, under Card Status.
Thu, 11 Jan, 2018 at 10:04 PM
Can I withdraw cash with my Neat card?
Yes, however fees apply. Please see our Fee Table. You can withdraw cash with your Neat Card at any ATM machine around the world displaying the MasterCard® ...
Mon, 15 Jul, 2019 at 3:43 PM