NEAT APP

What can I do with the Neat App?
The Neat App allows you to connect with your money Open a Neat account Top up your Neat account Receive instant notifications each time you do ...
Thu, 11 Jan, 2018 at 10:04 PM
How can I edit my profile details?
You can edit most of your details in your Profile > Personal Information. For security reason you cannot edit all your profile details from the Neat Ap...
Thu, 11 Jan, 2018 at 10:04 PM
I forgot my login password for the Neat App. What do I need to do?
Just tap the “Forgot” button on the Neat App’s login screen. We will then send you a new login code by email.
Thu, 29 Mar, 2018 at 9:32 AM
What’s the difference between my Neat App “Login Password” and “PIN”?
Your Login password is the 6 Digits security code to access the Neat App. You PIN is the 6 Digits security code to operate your Neat Card (e.g. at an ATM).
Thu, 11 Jan, 2018 at 10:04 PM
What should I do if I’ve entered the wrong Login password in my Neat App?
For security reasons, if you input the wrong Login password 5 times your account will be locked for 15 minutes. If you forgot your Login password please tap...
Thu, 29 Mar, 2018 at 9:35 AM
How can I close my Neat account?
If you have any difficulties in using Neat, we are happy to help you! Simply contact us here: support@neat.hk.  If you intend re-opening a Neat account at a...
Thu, 11 Jan, 2018 at 10:04 PM
What happens if I lose my phone?
Losing your phone won’t affect the operation of your Neat account. You can still use your Neat Card to shop and top it up when needed. You will, however, no...
Thu, 11 Jan, 2018 at 10:04 PM