ACCOUNT OPENING

How do I open a Neat account?
You will need to first download the Neat App and you will then enter our account opening process. It’s simple and easy and takes about 10 minutes.   ...
Thu, 29 Mar, 2018 at 9:01 AM
Why do I need to verify my identity to open a Neat account?
We treat your money very seriously. So we verify the identity of all our users to protect you and Neat against fraud and money laundering. It’s a regulato...
Wed, 27 Jun, 2018 at 1:14 PM
I have a problem when uploading my passport/HKID photo. What should I do?
The following tips should help you: Make sure you take a photo of the entire first page of your passport Make sure all details are legible Don’t pu...
Thu, 29 Mar, 2018 at 9:03 AM
I have a problem with the face verification test. What should I do?
Make sure to: Hold your phone straight in front of your face and not at an angle from above or below. Make sure to BLINK TWICE to the camera. Our ...
Thu, 11 Jan, 2018 at 10:04 PM
Can anyone open a Neat Account?
Almost anyone can open a Neat Account! You have to be 16 years old or above and be a citizen of any country that is not on this list.
Wed, 27 Jun, 2018 at 2:04 PM
Onboarding Tutorial
Tutorial
Wed, 27 Jun, 2018 at 12:58 PM