SECURITY

Is my money safe?
Yes, your money is in safe hands. It is in a segregated bank account at ICBC (Asia), the Hong Kong subsidiary of ICBC, the largest bank in the world by asse...
Wed, 27 Jun, 2018 at 1:11 PM
Is Neat a bank?
No. Neat is not a bank and works with a licensed partner. We are partnered with ePaylinks, a licensed MasterCard®prepaid card issuer in Hong Kong as well a...
Wed, 27 Jun, 2018 at 1:12 PM
Is my private information safe?
We are committed to protecting and respecting your privacy rights under Hong Kong’s Personal Data (Privacy) Ordinance. We do not sell your passport / ID da...
Wed, 27 Jun, 2018 at 1:13 PM
Is Neat a regulated business?
Neat works with a licensed partner. We partnered with ePaylinks, a licensed MasterCard®prepaid card issuer in Hong Kong as well as holder Stored Value Facil...
Wed, 27 Jun, 2018 at 1:13 PM
What happens when I suspect a fraudulent transaction?
Please immediately contact us at support@neat.hk to get assistance.
Thu, 11 Jan, 2018 at 10:04 PM