Once you receive your Neat Personal Card, you need to activate it in the Neat App in your Profile, under Card Status.


To activate the contactless* feature of your Neat Personal Card, you need to first make a transaction by inserting your Neat Personal Card into a point of sale (POS) terminal. After that, you can make contactless payments anywhere you see the contactless symbol "" by simply tapping your card on a POS terminal.


*Please note that there is a limit of HK$1,000 per transaction when using contactless. However, merchants can also set their own limits which may be smaller than what has been set on the Neat Card. If your transaction amount is above the limit, you can swipe and sign like with a regular card.