How do I know if an email is really from Neat?


In general, our email addresses end with @neat.hk or @neat.cn

Usually in phishing emails, usually the sender name will be the company it’s pertaining to be, but the actual email address it’s sent from won’t match. 


Emails from us at Neat are sent from: 

  • business@neat.hk

  • business.registration@neat.hk 

  • compliance@neat.hk

  • community@neat.hk

  • support@neat.hk

  • incorporation@neat.hk

  • reviews@neat.hk 

  • accountclosures@neat.hk


If you’re ever unsure if an email is really from us, please don’t hesitate to take a screenshot and reach out to our Customer Solutions team to confirm this.


We call ourselves “Neat” or “Neat Limited” but do not go by the name Neat Bank. 


If you think you’ve received an email from someone pertaining to be Neat Limited, please let us know so that we can investigate. You can forward that email to support@neat.hk or open up a live chat through our website and share the screenshot of the email with us. We’re here to help!