Here at Neat, we only accept the following forms of identification documents for account opening and Tier upgrading purposes:


  1. Chinese Resident Identity Card (applies to Chinese Citizens only)

  2. Hong Kong Permanent Identity Card (We do not accept Non-Permanent ID Card)

  3. Valid Passport (when none of the above two apply)

  4. Valid International Passport (applies to Russian Citizens only)


Other Identification Documents (e.g. Macau SAR Resident Identity Card, driving license) will only be considered as supporting documents.

When uploading Live Photos, please note that you will need to take a selfie of yourself holding your Passport / Chinese Resident Identity Card / Hong Kong Permanent ID Card with your whole arm and elbow completely visible (not cropped out and ID doesn't show reflection).