In the article below, you will find additional information on;


Topping up from within Hong Kong:


- via FPS

- via bank transfer

- via cash


Topping up from outside Hong Kong:


- via bank transfer



*Please note, we do not accept Cheque top-ups at this moment.



There are 3 methods for topping up your Neat Personal Card within Hong Kong.

 

1). FPS Top-Up (instant)




You can top up your Neat Personal Card directly through FPS. 

You can find the full instructions here.


Topping up your Neat Card with FPS is instant. 



2). Online bank transfer (1-2 business days) 


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You can make an online transfer to your Neat Personal Card. Below you can find the payment instructions;


Beneficiary: ePayLinks Technology Co., Limited 

Bank code: 012  

Account number: 875-0051-2543 

Message*: <your 16 digit Neat Card Number> 

Bank: Bank of China (Hong Kong ) Limited  

Beneficiary address: Unit A, 22/F, Legend Tower, 7 Shing Yip St., Kwun Tong, Hong Kong  

Bank Address: Bank of China Tower, 1 Garden Road, Central, Hong Kong 

SWIFT Code: BKCHHKHH 


*If message field is not available, please inform us at support@neat.hk with the payment confirmation.

 


3).  Cash Top-Up (1-2 business days)


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You can make a cash top-up at any local Bank of China Cash Deposit ATM (see locations). Please note that every top-up received after 4:00 pm will only be topped up on the next working day. Our system processes top-ups between 6:00 pm - 7:00 pm every business day.


Account Number: 012-875-0051-2543


After a top-up is made, upload the slip via your Neat app. 


*Please note the daily cash top-up limit is HKD3,000. 


If you did not receive the receipt from the ATM, please write in to us at support@neat.hk with the following details:

  • Time
  • Top-up amount
  • Neat Personal Card number

 


Topping-up from outside Hong Kong

 

You can top up your Neat Personal Card from outside Hong Kong by bank transfer, see details below. 


Please note the sender bank and the receiving bank* may charge fees.  


Please check with your bank how long it will take for your money to arrive in Hong Kong.

*Bank of China charges Inward Remittance fee, please see details here.



Bank transfer instructions


Beneficiary
: ePayLinks Technology Co., Limited 

Bank code: 012  

Account number: 875-0051-2543 

Message*: <your 16 digit Neat Card Number> 

Bank: Bank of China (Hong Kong ) Limited  

Beneficiary address: Unit A, 22/F, Legend Tower, 7 Shing Yip St., Kwun Tong, Hong Kong  

Bank Address: Bank of China Tower, 1 Garden Road, Central, Hong Kong 

SWIFT Code: BKCHHKHH


 

For information on Card Limits, please visit here.


Please be advised that top-ups are processed in Hong Kong Dollars only. If you send money from abroad, it will be converted to HKD subject to the receiving bank's exchange rate at the time of receipt.



Fees incurred for topping up your Neat Personal Card


The fees for topping up your Neat account depend on the top-up method you use. Please see the fees for different top-up methods below.



Topping up from within Hong Kong:


- via FPS - No fees or charges

- via bank transfer - There's a HK$15 fee for local bank transfers. Your bank may also charge you for online bank transfers.

- via cash - No fees or charges



Topping up from outside Hong Kong:


- via bank transfer - There's a HK$60 fee for international bank transfers. Your bank may also charge you for online bank transfers.



Other things to note:


Neat Personal Cards are not required to be topped-up by the cardholders, as long as the correct payment instructions are followed.


Please note, we do not accept Cheque top-ups at this moment.