The Direct Bank Transfer feature in the Neat app allows you to link any Hong Kong bank account, opened in your own name, to your Neat account and offers a free, simple and convenient way to top up.


Please follow these steps to link your bank account:

  1. Choose the bank name from the list
  2. Input the account number and branch code. The branch code is usually the first 3 numbers of your account number. You do not need to input the bank code. Please contact our support if you are unsure which numbers to use.
  3. Input your ID type and number. The ID has to be the same one used to open the bank account.

The setup process can take up to 1 or 2 weeks depending on your bank.

You can only connect 1 bank account. If you need to remove or change the bank account please contact our support team.


Once your bank account has been connected, simply press TOP UP on the home screen of the app and input the amount you want to transfer.

The money will be transferred from your bank account to the neat account in 3 to 4 working days.