Yes, you can withdraw cash with your Neat Personal Card at any ATM machine around the world displaying the Mastercard® logo, however, please note that fees apply. 


For more information on fees, please see our Fee Table


If you’re having trouble withdrawing cash, it might be due to these issues: 


1. Inputting the wrong PIN


Please note that PIN is NOT the same as the password you use to login to the app. You can find/edit your 6 digits PIN via your profile in the Neat App by tapping "PIN".


2.  Attempting to withdraw total sum beyond the card limit.


Please refer to Card Limits for more details.