Yes, you can withdraw cash with your Neat Personal Card at any ATM machine around the world displaying the Mastercard® logo, however, please note that fees apply. 

For more information on fees, please see our Fee Table

If you’re having trouble withdrawing cash, it might be due to these issues: 

1. Inputting the wrong PIN

Please note that PIN is NOT the same as the password you use to login to the app. You can find/edit your six-digit PIN* via your profile in the Neat App by tapping "PIN".

2.  Attempting to withdraw the total sum beyond the card limit.

Please refer to Card Limits for more details.


*Please note that in Greece, cards must have four-digit PINs to work in ATMs. This means that you will be unable to withdraw cash from any ATMs through the Neat card whilst you are in Greece.