Yes, you can withdraw cash with your Neat Personal Card at any ATM machine around the world displaying the Mastercard® logo, however, please note that fees apply.
For more information on fees, please see our Fee Table.
If you’re having trouble withdrawing cash, it might be due to these issues:
1. Inputting the wrong PIN
Please note that PIN is NOT the same as the password you use to login to the app. You can find/edit your 6 digits PIN via your profile in the Neat App by tapping "PIN".
2. Attempting to withdraw total sum beyond the card limit.
Please refer to Card Limits for more details.