Your card may be locked for different security reasons. 

 

Some of the most common ones include typing your PIN incorrectly 3 times or too many consecutive failed transactions, for example insufficient balance when trying to process a transaction.

 

If your card is locked because of an incorrect PIN, it will be unlocked automatically at 00:00 Hong Kong time. 

 

If you had successfully updated details in your profile (e.g. change phone number), there will be a temporary 24 hour lock on your Neat Card.

 

For other reasons, please contact us at support@neat.hk and we will further investigate the issue for you.