Losing your phone won’t affect the operation of your Neat Personal Card. You can still use your Neat Card to shop and top it up when needed. You will, however, not be able to check your Neat Card balance or receive notifications. As long as the Password to the Neat App is secure, no one will be able to log-in.

Once you get a new phone, you can download the Neat App again and use the same personal details to log-in to your Neat App. If you’ve changed phone numbers, please contact us at support@neat.hk so we can update your details.