If you encounter any difficulties with using Neat, we are happy to help you! Simply contact us at support@neat.hk.


If you intend to re-apply for a Neat Personal Card at a later stage, we don’t recommend closing your Neat Personal Card now as it’ll take a longer period of time to re-apply for one. 


In case you decide to close your Neat Personal Card for good, please contact us at support@neat.hk from the email that you registered with and we will assist you with the closing procedure.