If you have any difficulties in using Neat, we are happy to help you! Simply contact us here: support@neat.hk
If you intend re-opening a Neat account at a later stage with the same Identity Document, we don’t recommend closing your Neat account just yet as it’ll take a longer time to re-open one. 
If you however decide to close your Neat account for good please contact us at support@neat.hk and we will assist you with the closing procedure.