The following tips should help you:

  • Make sure you take a photo of the entire first page of your passport
  • Make sure all details are legible
  • Don’t put your fingers over the text or your photo
  • Make sure there is no light reflecting on the text or your photo
  • Place the passport/HKID/Chinese Resident Identity card so that it fits in the white box provided on the screen


*For applicants who do not hold a permanent Hong Kong Identity Card, he/she is required to register with their passport to confirm his/her nationality.

**For Mainland China resident applicants, only Chinese Resident Identity Card will be accepted.



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If you’re still having trouble after trying the above tips, please contact us at support@neat.hk and we will help you proceed.