The following tips should help you:

  • Make sure you take a photo of the entire first page of your passport
  • Make sure all details are legible
  • Don’t put your fingers over the text or your photo
  • Make sure there is no light reflecting on the text or your photo
  • Place the passport/HKID so that it fits in the white box provided on the screen


If you’re still having trouble after trying the above tips, please contact us at and we will help you proceed.