The following tips should help you:


  • Make sure you take a photo of the entire first page of your passport
  • Make sure all details are legible
  • Don’t put your fingers over the text or your photo
  • Make sure there is no light reflecting on the text or your photo
  • Place the passport/HKID so that it fits in the white box provided on the screen



faq_passport.png


If you’re still having trouble after trying the above tips, please contact us at support@neat.hk and we will help you proceed.