To protect our customers against fraud and financial crime, Neat is required to conduct Identification and Verification on all new customers. This is also to comply with the Customer Due Diligence (CDD) requirements under the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (“AMLO”) (Cap. 615) in Hong Kong.

We are committed to protecting and respecting your privacy under Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486). We do not sell your personal information to third parties. We, however, may disclose your data as requested by regulators or other authorities. You can find our full Privacy Policy at

All data transferred between our servers is fully encrypted using Secure Socket Layer (SSL) security standard.

Data at rest is encrypted using 256-bit Advanced Encryption Standard.

We also utilise two-factor authentication to add an extra layer of security.