We treat your money very seriously. So we verify the identity of all our users to protect you and Neat against fraud and money laundering. It’s a regulatory process called 'Know your Customer’ (KYC) which is governed by Hong Kong’s Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615).

We are committed to protecting and respecting your privacy rights under Hong Kong’s Personal Data (Privacy) Ordinance.

We do not sell your passport / ID data to third parties. We however may share it for regulatory purposes such as verifying your identity. You can find our full Privacy Policy at http://www.neat.hk/privacy.

All data transferred between our servers is fully encrypted using Secure Socket Layer (SSL) security standard.

Data at rest is encrypted using 256-bit Advanced Encryption Standard.
We also utilise two-factor authentication to add an extra layer of security.