Yes, your money is in safe hands.
As per HKMA’s SVF license requirements, all customer funds have to be held in a segregated bank account. Should something go wrong with either Neat or ePayLinks, your money is kept in a segregated bank account at ICBC (Asia) in Hong Kong to protect you.
All your card transactions are processed by the MasterCard® network and are protected by MasterCard® rules and standards. The Neat Card is issued by ePayLinks Technology Co. Ltd (“ePayLinks”), an authorised MasterCard® prepaid card issuer in Hong Kong.