There are a few reasons why you may have experienced an issue with your transfer.

  • Please note the app asks you for your PIN. You can set your PIN in the Profile of your app and it's not the same as your Password.
  • Make sure that both you and your friend are in Tier 2 in order to be able to make transfers. You will be automatically upgraded to Tier 2, 2-3 working days after card activation. 
  • Both your card and your friend's card need to be activated and they cannot be locked or blocked.