What is the PIN?

PIN stands for your Personal Identification Number. The PIN will be used for ATM cash withdrawals and P2P transfers.

Once you have successfully activated your Neat Personal Card, you can set your own 6 digit PIN in your Neat App, by tapping the app "Set PIN" under "Profile". 

What happens if I enter the PIN incorrectly?

If you’ve entered your PIN incorrectly 3 times, your card will be blocked until 00:00 Hong Kong time for security reasons. After that, you can use your card again.

What happens if I forget my PIN?

Don't worry. You can reset your PIN via the Neat App in your Profile under PIN.