GETTING STARTED 5

• What is Neat?
• How can I get the Neat App?
• How can I get a Neat Card?
• How long does it take to get a Neat Card?
• Does Neat provide business accounts?

SECURITY 5

• Is my money safe?
• Is Neat a bank?
• Is my private information safe?
• Is Neat a regulated business?
• What happens when I suspect a fraudulent transaction?

ACCOUNT OPENING 6

• How do I open a Neat account?
• Why do I need to verify my identity to open a Neat account?
• I have a problem when uploading my passport/HKID photo. What should I do?
• I have a problem with the face verification test. What should I do?
• Can anyone open a Neat Account?

See all 6 articles

TOP-UPS 12

• How can I top up my Neat account from Hong Kong?
• How can I top up my Neat account from a foreign bank account?
• What is the top-up limit?
• How do I link my bank account?
• How long will it take for the money to reach my Neat account?

See all 12 articles

NEAT APP 7

• What can I do with the Neat App?
• How can I edit my profile details?
• I forgot my login password for the Neat App. What do I need to do?
• What’s the difference between my Neat App “Login Password” and “PIN”?
• What should I do if I’ve entered the wrong Login password in my Neat App?

See all 7 articles

NEAT CARD 16

• Where can I use my Neat Card?
• What type of card is my Neat Card?
• I've lost my Neat Card. What do I need to do?
• My card is locked. What happened and what should I do?
• Who is the Neat Card issuer?

See all 16 articles

LIMIT AND FEES 4

• How does Neat make money?
• Does Neat charge any fees?
• What are the card limits?
• I cannot transfer money from a bank account in my own name. What should I do?

TRANSFERS 3

• My transfer to another Neat user failed. What happened?
• Can I transfer money to other Neat users?
• Can I transfer money from my Neat account to another bank account?

OTHER 1

• I have a suggestion, question or complaint. How can I contact you?