How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Neat Personal FAQ
What is Neat?
Is my money safe?
Is Neat a bank?
Is my Personal Data safe?
How does Neat make money?
See all 9 articles
How can I get a Neat Card?
Why do I need to verify my identity to open a Neat Personal Card?
What forms of Identification Documents are accepted?
I have a problem when uploading my passport/ID photo. What should I do?
I have a problem with the face verification test. What should I do?
See all 7 articles
What is a Neat Personal Card?
Where can I use my Neat card?
How can I top-up my Neat Personal Card?
I've lost my Neat Personal Card. What do I need to do?
My card is locked. What happened and what should I do?
See all 12 articles
Features available within the Neat App
How do Peer-to-Peer (P2P) Transfers work?
Password and PIN difference
How can I close my Neat Personal Card?
I lost my phone, what should I do?
I have feedback I would like to share. How can I contact you?