How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What is Neat?
How can I get the Neat App?
How can I get a Neat Card?
How long does it take to get a Neat Card?
Does Neat provide business accounts?
Is my money safe?
Is Neat a bank?
Is my private information safe?
Is Neat a regulated business?
What happens when I suspect a fraudulent transaction?
How do I open a Neat account?
Why do I need to verify my identity to open a Neat account?
I have a problem when uploading my passport/HKID photo. What should I do?
I have a problem with the face verification test. What should I do?
Can anyone open a Neat Account?
See all 6 articles
How can I top up my Neat account from Hong Kong?
How can I top up my Neat account from a foreign bank account?
What is the top-up limit?
How do I link my bank account?
How long will it take for the money to reach my Neat account?
See all 12 articles
What can I do with the Neat App?
How can I edit my profile details?
I forgot my login password for the Neat App. What do I need to do?
What’s the difference between my Neat App “Login Password” and “PIN”?
What should I do if I’ve entered the wrong Login password in my Neat App?
See all 7 articles
Where can I use my Neat Card?
What type of card is my Neat Card?
I've lost my Neat Card. What do I need to do?
My card is locked. What happened and what should I do?
Who is the Neat Card issuer?
See all 16 articles
LIMIT AND FEES
How does Neat make money?
Does Neat charge any fees?
What are the account limits?
I cannot transfer money from a bank account in my own name. What should I do?
My transfer to another Neat user failed. What happened?
Can I transfer money to other Neat users?
Can I transfer money from my Neat account to another bank account?
I have a suggestion, question or complaint. How can I contact you?