ABOUT NEAT 9

• What is Neat?
• Is my money safe?
• Is Neat a bank?
• Is my Personal Data safe?
• How does Neat make money?

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SIGN-UP 7

• How can I get a Neat Card?
• Why do I need to verify my identity to open a Neat Personal Card?
• What forms of Identification Documents are accepted?
• I have a problem when uploading my passport/ID photo. What should I do?
• I have a problem with the face verification test. What should I do?

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CARD-RELATED 12

• What is a Neat Personal Card?
• Where can I use my Neat card?
• How can I top-up my Neat Personal Card?
• I've lost my Neat Personal Card. What do I need to do?
• My card is locked. What happened and what should I do?

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APP-RELATED 5

• Features available within the Neat App
• How do Peer-to-Peer (P2P) Transfers work?
• Password and PIN difference
• How can I close my Neat Personal Card?
• I lost my phone, what should I do?

OTHER 1

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